This Privacy Policy describes what personal information fv77 collects when you use our website at fv77.mobi, how we use that information, who we share it with, and what rights you have. We wrote it in plain language so you can read it without a law degree.

By creating an account or continuing to use fv77, you agree to the practices described here. If anything is unclear, reach out through our 24/7 Live Chat.

Who We Are

fv77 operates the online casino and sports-betting platform at fv77.mobi. When this policy refers to "fv77", "we", "us", or "our", it means the entity that runs this platform. For questions about your personal data, contact us through the Live Chat on fv77.mobi or visit our FAQ page.

What Information We Collect

We only collect what we genuinely need to run a safe, fair platform. The table below gives you a clear picture of each data type, where it comes from, and why we need it.

Why We Use Your Information

fv77 processes your data for the following purposes, each tied to a clear reason:

• Running your account. We need your registration details to create, maintain, and secure your fv77 account, and to process every deposit and withdrawal you make.
• Legal compliance. Anti-money-laundering rules and responsible-gaming obligations require us to verify who you are. KYC document review takes up to 12 hours; you must complete it before your first withdrawal.
• Fraud prevention and security. We monitor login patterns, IP addresses, and payment activity to detect unusual behaviour and protect your account from unauthorised access.
• Responsible gaming. We track gaming activity to spot patterns that may indicate problem gambling. We may apply deposit limits, cooling-off periods, or account restrictions based on this analysis.
• Customer support. When you contact our 24/7 Live Chat, we store conversation records to resolve your issue and maintain an accurate service history.
• Promotions and bonuses. If you opted in, we use your activity data to offer relevant bonuses such as the welcome bonus, daily cashback, or reload offers. You can opt out at any time in account settings.
• Platform improvement. Anonymised usage data helps us fix bugs, optimise load times on mobile, and decide which games to add to our catalogue.

Who We Share It With

We do not sell your personal data. We share it only where strictly necessary:

• Payment processors. bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction details needed to complete your deposit or withdrawal.
• Game providers. Providers such as JILI, CQ9, Pragmatic Play, and others receive a pseudonymous player ID and bet data to run their games. They do not receive your name, NID, or mobile number.
• Identity verification services. Third-party KYC tools verify document authenticity. Data is transmitted over encrypted channels and not retained beyond the verification task.
• Regulatory and legal bodies. We disclose information when required by applicable law or a valid legal order. We will notify you where permitted by law.
• Cloud and hosting infrastructure. Our servers and databases are operated by vetted providers under strict data-processing agreements.

All third parties we work with are contractually required to protect your data and use it only for the stated purpose.

Cookies and Similar Technologies

fv77 uses cookies and local storage to keep you logged in, remember your language preference, and understand how you navigate the site. We use three categories:

• Essential cookies. Required for the platform to function. You cannot opt out of these while using the site.
• Analytics cookies. Help us count visits and measure which features are most popular. Data is aggregated and anonymised.
• Marketing cookies. Used only if you consented to receive personalised offers. You can withdraw consent in your account settings or by clearing cookies in your browser.

Your browser's settings let you block or delete cookies at any time. Blocking essential cookies will affect site functionality.

How Long We Keep Your Data

We hold account and transaction records for as long as your account is active, and for a minimum period after closure as required by financial regulations. KYC documents are retained for the period mandated by applicable anti-money-laundering rules. Anonymised analytics data has no set expiry. When data is no longer needed, we delete or anonymise it securely.

Keeping Your Data Secure

fv77 uses industry-standard technical and organisational measures to protect your data:

• TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for identity documents and financial records.
• Role-based access controls so staff only see data relevant to their job.
• Regular security audits and penetration testing.
• Two-factor authentication available on your fv77 account.

No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you as soon as practically possible.

Your Rights

You have the following rights regarding your personal data held by fv77:

• Access. Request a copy of the personal data we hold about you.
• Correction. Ask us to fix inaccurate or incomplete information.
• Deletion. Request erasure of your data where there is no legal obligation to retain it. Note that we must keep transaction records for a regulatory minimum period even after account closure.
• Restriction. Ask us to pause processing while a dispute is resolved.
• Portability. Receive a structured, machine-readable copy of data you provided to us.
• Objection to marketing. Opt out of promotional messages at any time through your account settings or by contacting Live Chat.

To exercise any of these rights, contact us via 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we process your request.

Players Under 18

fv77 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age is verified during the KYC process using your National ID Card, Passport, or Driving Licence. If we discover that an account was opened by a minor, we will close it immediately and delete the associated data. If you believe a minor has registered, contact us through Live Chat straight away.

When This Policy Changes

We review this Privacy Policy periodically and update it when our practices change or applicable rules require it. When we make a material change, we will post a notice on the fv77.mobi homepage and update the "Last updated" date at the top of this page. Continuing to use the platform after a change takes effect means you accept the revised policy. If you disagree with any change, you may close your account before it comes into effect.

Contact Us

For any question about this Privacy Policy, your personal data, or how to exercise your rights, the fastest route is our 24/7 Live Chat on fv77.mobi. For non-urgent data requests, you can also raise a ticket through the support section in your account dashboard. We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days.

Further information about responsible gaming and account management is available on our Responsible Gaming and FAQ pages.