fv77 Responsible Gaming

fv77's Commitment to Safe Play

fv77 operates under a clear principle: gambling should be entertainment, not a financial strategy. We build tools and processes that give you direct control over how much time and money you spend on the platform. These are not optional extras — they are built into every account from the moment you register.

Every fv77 account holder in Bangladesh has access to spending limits, temporary cooling-off periods, and permanent self-exclusion without needing to contact support first. You can apply most restrictions directly from your account settings, and they take effect within minutes.

Our customer support team is available 24/7 via Live Chat and can assist with any responsible gaming request, including limit adjustments and account suspension. When you ask for a restriction to be made stricter, we apply it immediately. When you ask for it to be relaxed, there is a mandatory 72-hour cooling-off period before the change goes live.

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Age Restriction Policy

fv77 strictly prohibits players under 18 years of age from opening an account or placing any bet. This applies to all products: casino games, live casino, fishing games, crash games, and sports betting.

During the KYC (identity verification) process — which must be completed before your first withdrawal — you are required to submit a valid government-issued document. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

If a player is found to be under 18 at any point, the account is closed immediately and any winnings are forfeited. Deposits made by an underage player are returned to the payment source where possible. We do not accept bets placed by minors under any circumstances.

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Self-Assessment: Is Gambling Still Fun?

Gambling is a problem when it stops being a choice. Take a moment to honestly answer these questions. If you answer "yes" to two or more, we strongly encourage you to use one of the protection tools described below.

• Have you spent more than you planned in the last month?
• Do you chase losses — depositing again after a losing session to try to recover the money?
• Have you borrowed money or sold items to fund gambling?
• Does gambling interfere with work, study, family time, or sleep?
• Do you hide how much time or money you spend on gambling from people close to you?
• Do you feel restless or irritable when you try to cut down?
• Have you used gambling as a way to manage stress, anxiety, or loneliness?

Answering honestly takes courage. fv77 will not judge you for using any of the tools below — protecting yourself is always the right decision.

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Warning Signs of Problem Gambling

If you recognise any of these in yourself, please take action today. The tools below are free, immediate, and confidential. You do not need to explain yourself to anyone at fv77 to use them.

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Player Protection Tools at fv77

These tools are available to every registered fv77 player. All changes to limits or exclusions are logged and cannot be undone without the cooling-off delay described in each tool below.

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, further deposits are blocked until the period resets. You can lower this limit instantly. Raising it requires a 72-hour waiting period.

Loss Limits

Cap the total amount you can lose within a chosen time period. When you reach the limit, all wagering is suspended until the period ends. This is one of the most effective tools for staying within a budget.

Session Time Reminders

Set a reminder that pops up after a chosen number of minutes. The reminder shows how long you have been playing and prompts you to take a break. It does not force you to stop, but it makes the time visible.

Cooling-Off Period

Take a break of 1 day, 7 days, or 30 days. During a cooling-off period your account remains open but you cannot deposit or place bets. At the end of the period your access is restored automatically, with no need to contact support.

Reality Check

At regular intervals during a session, fv77 shows a summary of time played and net result for that session. You choose the interval — from 15 minutes up to 2 hours.

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Self-Exclusion Process

Self-exclusion closes your fv77 account for a minimum of 6 months. During the exclusion period you cannot log in, deposit, or bet. Any pending balance is processed after the period ends or can be withdrawn immediately upon request via Live Chat.

1. 1

   Open Live Chat

   Start a 24/7 Live Chat session and state clearly that you want to self-exclude. You do not need to give a reason.

2. 2

   Confirm Your Identity

   The agent will ask for your registered phone number or email address to confirm the account. This keeps the process secure.

3. 3

   Choose the Duration

   Select 6 months, 1 year, 3 years, or permanent. If you choose permanent exclusion, fv77 will never reopen your account under any circumstances.

4. 4

   Account Suspended Immediately

   The exclusion takes effect within minutes. You will receive a confirmation. fv77 also adds your contact details to its marketing suppression list so you will not receive promotional messages during the exclusion.

5. 5

   Reinstatement After the Period

   If you chose a fixed duration, you can request reinstatement after the period ends. There is a 7-day reflection period before the account reopens. Permanent exclusions cannot be reversed.

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Deposit and Loss Limit Reference

The table below shows the available limit types, the time frames you can choose, and how quickly changes take effect.

The minimum deposit at fv77 is ৳450 and the minimum withdrawal is ৳1,400. Setting a daily deposit limit at or below ৳450 effectively pauses all gambling activity for that day.

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Protecting Underage Players

If you share a device with children or teenagers, we strongly recommend using parental control software to block access to gambling sites. fv77 supports this practice and provides the following guidance:

• Always log out of your fv77 account when you are not using the device.
• Do not save your login credentials in a browser that children can access.
• Use device-level parental controls or filtering apps such as Net Nanny or similar services available in Bangladesh.
• If you suspect a minor has accessed your account, contact fv77 Live Chat immediately. The team will investigate and freeze any transactions made during that session.

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External Support Resources

fv77 encourages any player who feels they may have a problem to reach out to independent organisations. These services are confidential and provided at no cost.

• Gamblers Anonymous International — gamblersanonymous.org — peer support groups and a 12-step programme for people affected by problem gambling.
• GamCare — gamcare.org.uk — online counselling, forum support, and a self-help programme available 24/7.
• BeGambleAware — begambleaware.org — information, tools, and a live chat helpline staffed by trained advisers.
• National Mental Health Helpline (Bangladesh) — Kaan Pete Roi (01779-554391) — offers mental health and crisis support in Bangladesh.

Reaching out for help is a sign of strength, not weakness. These organisations will not share information with fv77 or any third party.

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How to Reach fv77 Support

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